THE REPAIR PROCESS
HAIL DAMAGE REPAIR
  1. INITIAL INSPECTION: WHEN A CAR FIRST ARRIVES, THE VEHICLE
    UNDERGOES A THOROUGH CLEANING AND INSPECTION OF ALL DAMAGE.
    HAIL RELATED AND UNRELATED PRIOR DAMAGE ARE MARKED WITH
    GREASE PENS AND ALL DENTS ARE MEASURED AND COUNTED.  THE
    ORIGINAL INSURANCE ESTIMATE IS CHECKED FOR ACCURACY.
  2. SUPPLEMENTATION: IF THE INITIAL INSPECTION REVEALS DEFICIENCIES IN
    THE ORIGINAL ESTIMATE ;THEN THE INSURANCE COMPANY IS CONTACTED
    AND A RE-INSPECTION OF THE VEHICLE IS REQUESTED.  THIS IS PERHAPS
    THE MOST IMPORTANT PART OF THE PROCESS!  MOST ORIGINAL
    ESTIMATES ARE SHORT BY AS MUCH AS 200%  IN FACT, MOST INSURANCE
    COMPANIES INTENTIONALLY WRITE THE FIRST ESTIMATE "LIGHT"!             
    A LARGE PERCENTAGE OF INSURED CLAIMANTS ACCEPT THAT FIRST
    ESTIMATE, AS THE FINAL AMOUNT THE INSURANCE COMPANY IS WILLING
    TO PAY; AND THEN NEVER GET THEIR CAR FIXED.  THIS RESULTS IN
    BILLIONS OF DOLLARS IN SAVINGS FOR THE INSURANCE COMPANY.
  3. DISASSEMBLY:  ONCE A VEHICLE IS READY FOR REPAIR, THE REQUIRED
    PANELS AND COMPONENTS ARE CAREFULLY REMOVED AND LABELED
    FOR REASSEMBLY.  FOR EXAMPLE, HEADLINERS ARE TYPICALLY
    DROPPED DOWN TO ALLOW ACCESS TO THE UNDERSIDE OF THE ROOF
    PANEL.
  4. PDR REPAIR:  AFTER DISASSEMBLY A HIGHLY TRAINED PDR TECHNICIAN
    METICULOUSLY MASSAGES ALL DENTS BACK TO THEIR ORIGINAL SHAPE.  
    THIS IS DONE WITH A VARIETY OF DIFFERENT TOOLS AND METHODS.  
    WHEN A PANEL'S UNDERSIDE IS UNACCESSIBLE, A GLUE PULLING METHOD
    IS SOMETIMES USED.  IN GLUE PULLING, THE TECH GLUES A PULLING TAB
    TO THE OUTSIDE OF THE DENT AND GENTLY PULLS THE DENT OUT.  THE  
    COMBINATION OF THESE TWO SKILLS, ALLOWS ALMOST ANY DENT, IN
    ANY LOCATION, TO BE FULLY REPAIRED WITHOUT USING INVASIVE
    ACCESS TECHNIQUES.  
  5. REASSEMBLY: AFTER ALL THE DENTS HAVE BEEN COMPLETELY
    REPAIRED, A SUPERVISOR INSPECTS THE WORK FOR ANY FLAWS AND
    THE VEHICLE IS REASSEMBLED.
  6. FINAL INSPECTION AND CLEANING:  AFTER THE VEHICLE IS REASSEMBLED
    ALL RELATED FUNCTIONS ARE CHECKED.  IF THE HEADLIGHTS WERE
    REMOVED, THEY ARE CHECKED AND ALIGNED.  IF THE HEADLINER WAS
    REMOVED, IT IS CHECKED TO MAKE SURE ALL INTERIOR LIGHTS
    FUNCTION PROPERLY AND THEN THE VEHICLE IS WASHED AND
    VACUUMED, PRIOR TO DELIVERY.  
  7. DELIVERY AND PAYMENT:  ONCE THE REPAIR IS COMPLETED, THE
    CUSTOMER IS CONTACTED TO ARRANGE DELIVERY OF THE VEHICLE.  
    PAYMENT IN FULL IS DUE AT THIS TIME.  OFTEN THE INSURANCE
    COMPANY WILL MAKE A CHECK PAYABLE DIRECTLY TO DENT-TECHS AND
    THE CUSTOMER CAN RECEIVE THEIR VEHICLE WITH OUT HAVING TO
    SECURE PAYMENT OF ANY KIND.  SOMETIMES INSURANCE CHECKS ARE
    MADE PAYABLE TO TWO PARTIES, BOTH DENT-TECHS AND THE INSURED.  
    IN THIS SITUATION, DENT-TECHS WILL STAMP THE CHECK AND THE
    CUSTOMER WILL SIGN IT OVER TO DENT-TECHS. HOWEVER; SOME
    INSURANCE COMPANIES WILL MAKE THE PAYMENT OUT DIRECTLY TO THE
    INSURED AND THEN THE CUSTOMER IS RESPONSIBLE FOR MAKING SURE
    THE MONEY IS AVAILABLE BEFORE OR AT THE TIME OF DELIVERY.

THE LENGTH OF TIME REQUIRED TO COMPLETE THIS ENTIRE PROCESS IS
CALLED "CYCLE TIME."  AT DENT-TECHS, WE PRIDE OURSELVES IN HAVING A
FAST CYCLE TIME.  OUR AVERAGE CYCLE TIME IS 2-7 DAYS ON MOST
MODERATELY DAMAGED HAIL REPAIRS.  HOWEVER; THIS CYCLE TIME CAN BE
SIGNIFICANTLY INCREASED DUE TO DIFFERENT INSURANCE COMPANY'S
POLICIES REGARDING RE-INSPECTIONS.  PLEASE CONSULT WITH US PRIOR TO
DROPPING OFF YOUR VEHICLE IS TIME IS OF THE ESSENCE!
Serving the greater Dallas / Ft Worth metro area  since 2003
214-499-6330
Window Tinting & Paintless Dent Repair
Dent-Techs, Auto Paintless Dent Repair, Denton, TX